Emergency Numbers & What To Do

## Emergency Numbers in New Zealand ### Main Emergency Number: 111 Call **111** for: - Police (crime in progress, immediate danger) - Fire (fire, smoke, smell of gas) - Ambulance (medical emergency, serious injury) **Important:** 111 is FREE from any phone, including payphones and mobiles without credit. ### What Happens When You Call 111 1. An operator will answer and ask: "Police, Fire, or Ambulance?" 2. Tell them which service you need 3. Stay calm and answer their questions 4. Give your location as clearly as possible 5. Stay on the line until they tell you to hang up ### Other Important Numbers | Service | Number | When to Use | |---------|--------|-------------| | Police (non-emergency) | **105** | Report crimes that have already happened | | Healthline | **0800 611 116** | Free health advice 24/7 | | Poison Centre | **0800 764 766** | Suspected poisoning | | Mental Health Crisis | **1737** | Talk or text for mental health support | | Victim Support | **0800 842 846** | After experiencing crime | | Civil Defence | Check local council | Natural disasters | ### Natural Disaster Alerts New Zealand experiences earthquakes and other natural events. Sign up for: - **GetReady.govt.nz** - Emergency preparedness - Local council emergency alerts - Download the **NZ ShakeOut** app ### If You Don't Speak English Well - Tell the 111 operator what language you speak - They can connect you to an interpreter - Stay calm and speak slowly ### Quick Tips - Save 111 in your phone now - Know your address (write it down if new) - If in doubt, call 111 - they will help direct you - Never call 111 for non-emergencies (use 105 for police)